FAQ

Account
Why should I sign up for an account?
Users are require to register an account to be able to purchase any product in this website. You may register a new account HERE.
How do I register an account?
To be able to buy via Ararat website you will need to register an account with us. You may register a new account HERE.
What if I forget my password?
You will be asked to set up a password to your account. If you are unable to remember your password simply select "Forgotten Password" on the Login page, you will need to input your email and follow the steps in the email to reset your password.
Why should I subscribe for a newsletter?
You'll be first to hear the latest news, take advantage of special deals and exclusive online sales.
Location
HQ(Alamesra)

We are located at :


Ararat Sports & Souvenirs Sdn. Bhd
Lot 8B, Block A, Lorong Plaza Utama 3,
Jalan Sulaman, Alamesra, Kuala Menggatal,
88400 Kota Kinabalu Malaysia.





Outlets

Outlets Location
Sportmart Imago 1st Floor, Unit No: 1-22, IMAGO Shopping Mall
Sportmart Suria 3rd Floor, Unit No: 3-20, Suria Sabah Shopping Mall
Sportmart Api-Api N/A
Sportmart Keningau N/A
Sportmart Tawau N/A
Sportmart Labuan N/A
Puma Imago Ground Floor, Unit No: G-22, IMAGO Shopping Mall
Puma Suria Sabah 1st Floor, Unit No: 1-27 & 28, Suria Sabah Shopping Mall
Birkenstock Suria Sabah 1st Floor, Unit No: 1-33, Suria Sabah Shopping Mall
Vito Suria Sabah 3rd Floor, Unit No: 3-19, Suria Sabah Shopping Mall

Opening Hours (Outlets)

Outlets Opening Hours
Sportmart Imago Monday - Sunday : 10.00 am - 10.00 pm
Sportmart Suria Monday - Sunday : 10.00 am - 10.00 pm
Sportmart Api-Api Monday - Saturday : 10.00 am - 8.00 pm
Sunday : 10.00 am - 7.00 pm
Public Holiday : 10.00 am - 7.00 pm
Sportmart Keningau Monday - Saturday : 9.00 am - 8.00 pm
Sportmart Tawau Monday - Saturday : 9.30 am - 6.30 pm
Sportmart Labuan Monday - Saturday : 9.00 am - 6.00 pm
Sunday : 9.00 am - 2.00 pm
Public Holiday : 9.00 am - 2.00 pm
Puma Imago Monday - Sunday : 10.00 am - 10.00 pm
Puma Suria Monday - Sunday : 10.00 am - 10.00 pm
Birkenstock Suria Sabah Monday - Sunday : 10.00 am - 10.00 pm
Vito Suria Sabah Monday - Sunday : 10.00 am - 10.00 pm
Ararat Alamesra Monday - Saturday : 9.00 am - 6.00 pm

Order & Delivery
Can I amend my order details or delivery address after I've placed it?
Since we process orders as quickly as possible, we unfortunately cannot amend any order details or the delivery address even if the order hasn't shipped yet.
Can I change or cancel my order?
No.
How long does it take for the parcel to reach me?
Normally 3-5 working days.
How much are the delivery charges?
Depend on the item weight you order and your region.
Do you provide cash on delivery (COD)?
No.
Where can I get and check my order tracking number?
We will notify you through your email.
How to order without an account?
All purchases must be done as a registered user of Ararat Sports & Souvenirs website.
What should I do if I received the wrong item(s)?
If you placed your order from our online shop and received the wrong item, please kindly contact us for further assistance.
What do I have to do if I have purchased a faulty or defective item online?
If you placed your order from our online shop and received the faulty and defective item, please kindly contact us for further assistance.
I have not received an invoice with my order. How can I get one?
Please kindly contact our Customer Service Team to request the invoice for your order.
If I cannot find a particular product online, does this mean it is discontinued?
Our stock range fluctuates on a daily basis. Therefore, if the product you are currently trying to find is not online, we advise you to either check our website regularly or sign up for our newsletter to be the first to know about new product featured online.
Payment
What payment methods do you accept?
You can make payment through online banking or credit/debit transaction.
How do I make payment for my orders?
You can make payment through online banking or credit/debit transaction.
Can my delivery address be different from my billing address?
Yes, it is possible. During the checkout process you can choose "I want to use a new address".
Returns & Refunds
Can I return and refund if the product faults?
Can be return and exchange. No refund.
How do I return my items to Ararat?
Can post it to our HQ. Refer our address on Contact us section.
May I know your return and exchange policy?
You can read on the Privacy policy section.
Will I be refunded with my shipping fee for returns and refunds?
No.
Shipping
What shipping option does Ararat offers?
We have few panel courier.
What are the rates for international shipping?
So far we do not have international shipping.
What are the rates for local shipping?
Shipping cost based on item weight. you will get the total shipping during checkout.
Are all products inclusive of taxes and SST?
Yes but exclude service charge.
Others
Can I change the size/colour of the item I've ordered?
You can email our admin.